We take pride in knowing we'll do whatever it takes to get you the product you desire in a timely manner. With that being said, we understand, you may need to return an item. Here are our refund and return policies.
Return and Refund Specifics:
Unless you cancel prior to your product shipping, the amount of your refund will be the result of the original invoice amount minus shipping charges (outbound plus if any, inbound) minus the restocking fee minus the price of any damaged parts that we have to replace. Your refund will be issued after the product arrives at the facility we designate and we inspect the product for any damage.
Sometimes parts are damaged during shipping or missing from a kit box. Don’t worry! We’ll get you the right part quickly so your assembly won’t be held up any longer than necessary.
Please email firstname.lastname@example.org to send us information about you and the parts you need. To speed our response, please tell us which product you have, when you bought it, and the part numbers of the parts you need. Don’t forget your shipping address.
We ship replacement parts via UPS Ground or UPS Freight, depending on size and weight. If you want your parts faster, you can select faster shipping though we charge for the difference between ground and your shipment method of choice.
Each product’s instruction manual contains the specific warranty as it applies to that product.