Refunds and Returns

We take pride in knowing we'll do whatever it takes to get you the product you desire in a timely manner. With that being said, we understand, you may need to return an item. Here are our refund and return policies.

Return and Refund Specifics:

1. NJ Gamerooms can only accept a return if you contact us within 15 days of receipt of your product.
2. Customer is responsible for any and all shipping charges associated with returning an item.
3. Customer is responsible for returning the product(s) to the facility we designate.
4. All returned products MUST be returned in like-new condition in original packaging. All pieces MUST be dis-assembled and re-boxed securely in original packaging. If we receive products back that are damaged because of inadequate packing or partial assembly, your refund may, at our sole discretion, be reduced by the restocking fee AND an amount equal to the parts we need to replace to make your item like new again.
5. We charge a 15% restocking fee for all returned products valued over $100. As you can imagine, this is because it takes significant effort to prepare a large, returned item for re-sale.
6. Refunds will be made by crediting the original method of payment (i.e., credit card, etc.).
7. NJ Gamerooms will not accept returns for products that you bought elsewhere. If you purchased your product from any other retailer other than us directly, then please check the return and refund policies of the retailer from whom you purchased the product.

Refund Amounts:

Unless you cancel prior to your product shipping, the amount of your refund will be the result of the original invoice amount minus shipping charges (outbound plus if any, inbound) minus the restocking fee minus the price of any damaged parts that we have to replace. Your refund will be issued after the product arrives at the facility we designate and we inspect the product for any damage.

Replacement Parts:

Sometimes parts are damaged during shipping or missing from a kit box. Don’t worry! We’ll get you the right part quickly so your assembly won’t be held up any longer than necessary.

Please email jay@njswingsets.com to send us information about you and the parts you need. To speed our response, please tell us which product you have, when you bought it, and the part numbers of the parts you need. Don’t forget your shipping address. 

We ship replacement parts via UPS Ground or UPS Freight, depending on size and weight. If you want your parts faster, you can select faster shipping though we charge for the difference between ground and your shipment method of choice.

Warranty:

Each product’s instruction manual contains the specific warranty as it applies to that product.